Shipping & Returns
Tno-Ji ensures smooth and timely deliveries making it a high priority. We also concentrate on packaging to ensure the safety for the item (s) we sell. However, International delivery fees may include shipping & handling, customs, duties, imports, surcharges, fees & taxes imposed by the destination Country. It may also require a longer time for arrival depending on the destination Country.
Shipping and handling charges are non-negotiable with NO exceptions.
Refund Policy for Tno-Ji
Returns / Exchanges
Merchandise is accepted for returns in the U.S. within 30 days after receiving item in the original condition. Original condition is also defined as unworn, unaltered, unscented, and undamaged.
To create a RMA request, please visit your order page and click on the link in the returns section. A Tno-Ji associate will return a RMA (Return Merchandise Authorization) code for you to send back with the item. Failure to comply with this policy may result in a denial for a refund.
All items should be returned with the original shipping confirmation and/or sales receipt as well. Buyers are solely responsible for all shipping charges.
Exchanges and Returns on "Free Shipping" Items:
If free shipping was offered at the time of the order, shipping charges will be deducted from the refund. A charge of $4.95 will post to each buyer for exchanges and refunds, and an additional $1.00 for each additional item. Please contact us within 7 days within the time frame of receiving your item for possible exchange resolutions. Failure to comply with this policy may result in a denial for a claim.
Buyers are responsible for all return shipping charges. We are not responsible for items sent back without a RMA (Return Merchandise Authorization) code or authorization from a Tno-Ji Associate. If you send back an item without a RMA, or sent it back after the warranted 7 days from the date that you received the item, you will NOT be credited the refund and agree to pay a $4.95 reshipping fee for us to ship the item back to you. All returns MUST get authorization from Tno-Ji before shipping back any items. Unauthorized returns are not acceptable.
Returns on Damaged Items:
If there are any damages due to shipment, please contact us immediately so we can send you a replacement right away. Damaged items MUST be reported within 48 hours of receiving the item. Put the word DAMAGED ITEM on the subject title, your customer # and your name. In the email, please state the condition of the item. Unfortunately we can only guarantee 100% quality assurance on our end, which we cannot for our delivery companies. We highly advise all customers to purchase insurance to cover item cost.
Restrictions on non-refundable purchases: Under the California Industry for health and safety code, if merchandise is worn and shows signs of usage may not be returned or exchanged under any circumstances. This is pertaining to items such as Scarves and Hats and especially wigs so please make sure that you send your inquiry via email to Tno-Ji (firstname.lastname@example.org) prior to making any purchases.
We hope you enjoy your shopping experience with us, and we are always here to help. If you have any questions, please feel free to email us anytime at email@example.com.
Take care and have fun shopping!